Frequently asked questions

Isn't it more economical for us to develop and maintain our own proprietary online system?

Costs in developing and deploying custom, online administrative systems are usually substantial.

Development costs of off-the-shelf solutions are covered by funding from a large customer base who take advantage of sophisticated features that would not be affordable in a custom built system.

Furthermore, the on-going costs of hosting, supporting, and maintaining an in-house system would far exceed the costs of subscribing to one of Ektimo's off-the-shelf, configurable, pay-as-you-use solutions.

Also the risk of losing employees who have responsibility for development and maintenance of your proprietary system could seriously compromise your organisation.

 

If we use Ektimo products, who owns the data in my system?

Information that is entered into the system by users and administrators is the intellectual property of Ektimo's customers. This data can be exported directly or provided in standard electronic formats.

How important is it to have a configurable system?

Configurability is not only important for end users and customers but for also for vendors of software tools, as commercial success is dependent on how rapidly solutions can be tailored to suit requirements. Therefore, configurability is of primary importance in all of Ektimo's products. 

How does Ektimo protect users from internet malpractice?

Ektimo is committed to complying with internationally agreed standards concerning information and data handling. Security is considered every step of the way from initial product designs to our support and communication strategies.

User data and files are virus scanned and our servers are protected with the latest firewall technology. Our products use SSL encryption for extra data traffic security.

How can we trust that Ektimo will be around in the future?

Ektimo has been providing online solutions since 1999. There has been steady growth with an expanding customer base and product line.

It has experienced staff  who are dedicated to building and maintaining a healthy, long-term relationship with its customers and end users.

How do we get started with an Ektimo product?

Getting started with Ektimo's solutions is simple.

You can call us on +45 2511 2321 or fill out our short online form. One of our representatives will then contact you to provide further information. We can assess your requirements and send you the relevant information.

How can we upgrade from our existing solution to one of Ektimo's solutions?

Changing systems can be daunting and difficult. However, we have considerable experience helping customers migrate from their old system to one of Ektimo's solutions. We work closely with the customer to put together an action plan ensuring a smooth transition with minimal disruption to daily schedules.  

Data from existing systems can usually be exported in a common file format and readily transferred to the new system. One of our representatives takes overall responsibility and acts as a personal point-of-contact during the transition. 

What are the technological requirements for running Ektimo's solutions?

All of Ektimo's products are web-based. This means that customers and end users do not require any special computer hardware or software.

A standard computer with an internet browser, together with a connection to the internet - preferably broadband - is all that is required.

Users are also required to have an email account as communications regarding procedures and tasks are sent to them via email.